Effective Date: 28/04/2025

Welcome to Pesto ("we", "our", "us"). By placing an order through our website, you agree to the terms outlined below. Please read them carefully before purchasing.

1. About Us

We are a UK-based online store offering made-to-order apparel and accessories, including t-shirts and tote bags. All products are crafted with care and attention to quality.

2. Orders

  • All items are made to order, which means production begins after your purchase is confirmed.

  • Please double-check your order details before submitting, including sizes, colours, and delivery address.

  • We reserve the right to cancel or refuse any order if there is a pricing error, stock issue, or suspected fraudulent activity.

3. Pricing and Payment

  • All prices are listed in GBP (£) and include VAT where applicable.

  • We accept secure payment via debit/credit card, PayPal, Apple Pay.

  • Full payment is required at checkout before an order is processed.

4. Shipping

  • As items are made to order, please allow 5–7 business days before dispatch.

  • We ship only to UK addresses.

  • Delivery times may vary depending on location and seasonal demand.

5. Returns and Cancellations

  • Because our products are made to order, we do not accept returns or exchanges unless the item is defective or incorrect.

  • If you receive a damaged or faulty item, please contact us using the contact page within 14 days of delivery with a photo and your order number.

  • You may cancel your order within 24 hours of purchase for a full refund, as long as production has not started.

6. Intellectual Property

All content on this website, including designs, images, and text, is the property of Pesto and may not be copied or used without permission.

7. Limitation of Liability

We are not responsible for delays caused by third parties (e.g., shipping providers) or events outside our control. Our liability for any claim shall not exceed the amount you paid for the product in question.

8. Changes to These Terms

We may update these Terms and Conditions at any time. The latest version will always be available on our website.

9. Contact

For any questions about these Terms or your order, contact us using the contact form on the website: https://pesto.house.